Refund policy
Return and Refund Policy — NESTLYVA
At NESTLYVA, we want you to be satisfied with your purchase. If you experience an issue with your order or wish to request a return, please review the conditions below.
Return Period
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, the item must be in the same condition as when you received it: unused, unworn, with its tags, where applicable, and in its original packaging. Proof of purchase or your order number may also be required.
Return Request
Before making any return, please contact our customer service team at:
Please provide your order number, the product concerned, and the reason for your request. For a damaged, defective, or incorrect product, we may also ask you to provide photographs so that we can assess the issue.
If your request is accepted, we will provide you with the necessary instructions, including the address to which the product should be returned when a physical return is required.
Do not send any product to an address without first receiving our return instructions. Items returned without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Products
Please inspect your order upon receipt.
If your item arrives damaged or defective, or if you receive an item different from the one ordered, please contact us as soon as possible at contact@nestlyva.ca.
After reviewing the situation, we will determine the appropriate solution, which may include a replacement, refund, or any other remedy appropriate to the circumstances.
Exceptions and Non-Returnable Items
Certain products may not be eligible for return, including customized or made-to-order products, perishable goods, certain hygiene or personal care products once opened or used, as well as any other item that cannot be resold for health or safety reasons.
Gift cards are non-refundable.
Items marked as final sale at the time of purchase generally cannot be returned, except where a refund or other remedy is required by applicable law.
If you are unsure whether a product is eligible for return, please contact us before making your purchase or returning the product.
Return Shipping Costs
Unless the product received is defective, damaged, incorrect, or applicable law provides otherwise, return shipping costs may be the responsibility of the customer.
Any applicable instructions and fees will be communicated to you before the return.
Exchanges
If you would like to receive a different product, size, colour, or variant, please contact us at contact@nestlyva.ca.
Depending on product availability and the circumstances, we will provide you with the appropriate procedure. In some cases, the fastest option may be to return the eligible item and then place a new order.
Refunds
Once your return has been received and, where necessary, inspected, we will notify you whether your refund has been approved or declined.
If the refund is approved, it will be processed within 5 business days and issued to your original payment method.
The time required for the refund to appear in your account may vary depending on your bank or card issuer.
Original shipping charges may not be refundable, except where required by law or where the refund results from an error on our part.
Order Cancellation
You may request cancellation of your order within 1 hour of placing it, provided that it has not already been processed or shipped.
To request a cancellation, please contact us promptly at contact@nestlyva.ca, providing your order number.
If the order has already been processed or shipped, it can no longer be cancelled. However, where the product is eligible, you may request a return in accordance with our Return and Refund Policy.
This rule does not limit any mandatory rights you may have under applicable law.
International Orders and European Union
For orders shipped to countries that grant consumers a statutory right of cancellation or withdrawal, NESTLYVA respects the rights provided under applicable law.
In particular, for certain distance sales to consumers in the European Union, a 14-day right of withdrawal may apply, subject to exceptions provided by law.
This policy does not limit any mandatory consumer rights available under the laws applicable in the consumer’s country or region.
Contact Us
For any questions regarding a return, exchange, or refund:
NESTLYVA
Email: contact@nestlyva.ca
Website: nestlyva.ca