Shipping policy
Shipping Policy — NESTLYVA
At NESTLYVA, we make every effort to process and ship your order as quickly as possible.
Order Processing
Orders are generally processed within 1 to 3 business days following confirmation. Processing times may vary during periods of high demand, holidays, or due to circumstances beyond our control.
Delivery Times
Delivery times vary depending on the product, supplier, destination, and carrier. An estimated delivery time may be provided when placing your order or in the product information.
The delivery times provided are estimates and do not constitute a guarantee of delivery on a specific date.
Orders Containing Multiple Items
Certain products may be shipped separately when they come from different fulfillment centres or suppliers. You may therefore receive your order in multiple packages and on different dates, without additional charges related to this separation, unless otherwise stated.
Order Tracking
When a tracking number is available, it will be sent to you by email after your order has been shipped. Please allow some time for the carrier to update the tracking information.
Shipping Address
The customer is responsible for providing a complete and accurate shipping address. If you notice an error after placing your order, please contact us as soon as possible at contact@nestlyva.ca. However, we cannot guarantee that an address can be changed once the order has been processed or shipped.
Delivery Delays
Delays may occur due to the carrier, weather conditions, periods of high demand, customs inspections, or other circumstances beyond our control.
If your order appears to be unusually delayed, please contact us at contact@nestlyva.ca so that we can check its status.
Lost, Damaged, or Undelivered Packages
If your package is marked as delivered but you have not received it, or if it arrives damaged, please contact us promptly at contact@nestlyva.ca, providing your order number and, where relevant, photos of the package or product.
We will review the situation with the carrier and/or supplier to determine the appropriate solution.
Customs Duties and Import Taxes
Depending on the destination and the origin of the product, customs duties, taxes, or import fees may apply. When these charges are not included in the price paid at checkout, they may be collected by the relevant authorities or carrier in accordance with applicable laws.
Questions
For any questions regarding the shipping or delivery of your order, please contact us at:
contact@nestlyva.ca